Refund and Return Policy
Last Updated: 12-03-2025
At PackDoodle, we value our customers and aim to provide the best shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
Return & Exchange Policy
Eligibility for Returns
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You can initiate a return within 7 days of receiving your order.
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The item must be unused, undamaged, and in its original packaging with all tags, labels, and accessories intact.
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Returns will not be accepted for:
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Personalized or customized products
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Items purchased during clearance sales or special promotions
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Perishable or hygiene-related items (e.g., personal care products)
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Return Process
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Initiate a Return: Contact our support team at [email protected] with your order details and reason for return.
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Approval & Instructions: Our team will review your request and provide return shipping instructions.
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Shipping the Product: Pack the product securely and ship it to the provided return address. The return shipping cost is borne by the customer unless the product is defective or incorrect.
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Inspection & Approval: Once we receive the item, it will be inspected. If approved, a refund or exchange will be processed.
Refund Policy
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Approved refunds will be credited to the original payment method within 7-10 business days.
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Shipping charges (if applicable) are non-refundable.
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For COD orders, refunds will be processed through bank transfer after verifying the provided bank details.
Exchange Policy
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Exchanges are only allowed for defective or damaged items.
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If you need an exchange for the same item, email [email protected] with photos of the defect.
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If the same item is unavailable, you can opt for another product of equal value or request a refund.
Late or Missing Refunds
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If you haven’t received your refund within the stipulated time:
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Check your bank account.
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Contact your credit card company or bank, as processing times may vary.
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If the issue persists, reach out to us at [email protected].
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Return Shipping
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Customers are responsible for return shipping costs except in cases of defective/damaged products.
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We recommend using a trackable shipping service or purchasing shipping insurance.
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PackDoodle is not responsible for lost or undelivered returns.
Gifts
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If you received the item as a gift, you will receive a gift credit once the return is processed.
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If the item was not marked as a gift, the refund will be credited to the original purchaser.
Cancellation Policy
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Orders can be canceled within 24 hours of placement if they have not been shipped.
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If the order is already been dispatched, cancellation is not possible, and you must initiate a return instead.
Contact Us
For any queries, please contact our support team at [email protected].
By purchasing PackDoodle, you agree to our Refund and Returns Policy. We reserve the right to update or modify this policy at any time without prior notice.
